Introduction

This Privacy Policy explains how Right Cars ("Right Cars Ltd", "we", "our", or "us") handles personal information in accordance with relevant laws and regulations. "Client" or "you" refers to any prospective, new, or existing customer of Right Cars and its subsidiaries. By sharing your personal details with us, you agree to the terms set out in this policy. If you do not consent, we may not be able to provide certain services or products.

Updates to This Policy

We may update this policy from time to time for the following reasons:

• To introduce new services, systems, or methods.
• To comply with legal and regulatory changes.
• To improve clarity and accuracy.
• To correct any errors.
• Any other reason deemed necessary by Right Cars.

Privacy & Security

We take data protection seriously and process personal information in line with applicable privacy laws. We encourage you to safeguard your information, such as passwords and access credentials. While we implement reasonable security measures, we cannot guarantee absolute protection and shall not be liable for unintended disclosures.

What Information We Collect

• Information You Provide:
  • When you register an account or sign up for services.
  • By filling out forms or submitting inquiries.
  • When engaging with us via email, phone, or social media.
  • By participating in promotions, surveys, or competitions.
• Automatically Collected Information:
  • IP address and browser type.
  • Device information and operating system.
  • Pages visited and interaction with content.
  • Cookies and tracking technologies.
• Third-Party Information:
  • Publicly available or commercially obtained data.
  • Information shared by partners for service fulfillment.

Use of Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking tools to:

• Enhance user experience and website functionality.
• Analyze website traffic and improve content.
• Offer targeted advertisements based on user preferences. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

Third-Party Links

Our website may contain links to external sites. We are not responsible for their content, privacy practices, or policies. We recommend reviewing their policies before sharing personal information.

How we collect information

Your information may be collected directly or indirectly via forms, digital platforms, telephone calls, CCTV, third parties, or regulators. If credit-related services are involved, we may perform credit bureau checks.

How We Use Your Information

We may use, transfer, or disclose your data for purposes including:

• Providing requested services, financing, and vehicle-related support.
• Managing contracts and fulfilling legal obligations.
• Fraud prevention, security monitoring, and regulatory compliance.
• Market research and service improvement.
• Identity verification and credit assessment.
• Notifying you about services or offers unless you opt out.
• Sharing with third parties for necessary operational reasons.
• Registering vehicles and verifying ownership history.
• Responding to legal and regulatory requests.

Sharing of Personal Information

We may share your details with subsidiaries, authorized agents, service providers, and legal authorities where necessary. This may include:

• Facilitating vehicle repairs, maintenance, and financing.
• Conducting market research and tailored service offerings.
• Assisting with credit applications and fraud prevention.
• Regulatory compliance and business audits.
• Processing international data transfers where required.

Data Retention

We retain personal information as long as necessary for business and legal purposes. You may request deletion unless retention is required by law.

Access, Correction & Deletion of Data

You have the right to:

• Request details about data we hold on you.
• Correct or update incorrect information.
• Request deletion or restriction of processing, subject to legal limitations.

Data Security Measures

We implement security measures to protect user data from unauthorized access, loss, or misuse. However, no system is entirely secure, and we encourage users to take necessary precautions.

Website Availability and Modifications

We reserve the right to modify, update, or discontinue any part of the website at our discretion. We are not liable for any downtime or disruptions in service.

Compliance with Laws

We comply with applicable data protection and cybersecurity laws in South Africa. Users outside of South Africa should ensure compliance with their local regulations

Complaints

If you believe we have misused your data, please reach out to us first. If unresolved, you may lodge a complaint with the Information Regulator:

By using our services, you acknowledge that you have read and understood this Privacy Policy.